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YOU ARE ABOUT TO LEAVE THE INTERNATIONAL FOODSERVICE VERSION OF THE SITE AND VISIT THE UK & IRELAND ONLY SITE.

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Services

Find out anything you want to know about using the Studio William product, how to get in touch with us, and even how to best look after your products, keeping them pristine for years to come.

NEED HELP? – Feel free to contact our Customer Service Team on: tel:+44 01386 800 000 or email: online@studiowillliam.com

FAQs

Why can’t I add more than three sample sets to my basket?

Our sample service is offered to help the customer make the most informed decision that they can. We believe seeing the cutlery in person, is the best way to make an informed decision. As part of the purchasing process, we hope that you would be able to edit your choice down to three options. To help make this process as seamless as possible, we offer samples at a discounted rate, hence the need to limit the amount of samples each customer can purchase.

I work in the food service/hotel industry, do you do wholesale? Can I get a price list for a commercial purchase?

As we try to offer the best possible solution for your business requirements, we do not offer a generic price list on the website. Please contact our Sales Team on +44 01386 800 000 to organise a personalised quote tailored to your needs.

What is the difference between Mirror and Satin finishes?

Mirror finish cutlery is highly polished. At Studio William, our cutlery goes through approximately 45 different polishing processes, to achieve the immaculate finish we look for.
Satin cutlery is finely brushed, making it soft to the touch and less reflective. Our Satin cutlery also goes through a similar amount of polishing processes, and is carefully quality controlled to ensure we have a consistent finish.

I accidentally ordered the wrong finish, can I change my order?

You are more than welcome to. As part of our Customer Service, we check through every order to make sure customers get the products that they ordered. If we flag that a customer has accidentally ordered two different finishes, then we will contact them to confirm if they are happy with their order. If you are concerned that you have placed your order incorrectly, you can either call our Customer Service team on +44 01386 800 000, or simply cancel your order and re-order the correct products.

I previously purchased Studio William cutlery from a retailer and I am looking to get more pieces, but I can’t work out which range I have, can you help?

Some of our Retail partners have exclusive patterns, and others have a different name for the same range. Below you can see all the ranges we sell to retailers, and their Studio William names:

Alpine is Maple (which unfortunately we no longer offer)
Barberry is Mahogany Satin
Embassy is Redwood Mirror
Hazel is Olive Mirror
Miro is a Crate and Barrel exclusive
Mugo was a Dillards exclusive (no longer available)
Palmyra was a Dillards exclusive (no longer available)
Tilia is Tilia Mirror

Do you sell USA sized teaspoons?

The short answer is we do not. We do offer English sized Teaspoons which are roughly a 1 & 1/4 inch shorter. The USA sized teaspoons were a requirement from our Retail partners, which they order direct from our factory. We do not stock this size in our UK or Hong Kong warehouses.

What is the best way to look after silver plated cutlery?

With every purchase of Studio William cutlery, we offer a Care of Cutlery brochure. If your copy has been misplaced, you can download a digital version here. Please note, we do not take responsibility for any neglect or damage caused by our customers. If you believe there is a manufacturing fault please contact our Customer Service team on +44 01386 800 000.

Do I need to treat my gold-plated cutlery differently from stainless steel cutlery? Is it dishwasher safe?

Whilst our Royal Oak Goldplate Cutlery is dishwasher safe, we recommend following our dishwasher instructions for best Care of Cutlery. Always read the ingredients of any dishwasher detergents you use. Please note, we do not take responsibility for any neglect or damage caused by our customers. If you believe there is a manufacturing fault please contact our Customer Service team on +44 01386 800 000.

Shipping and Returns

SHIPPING AND RETURNS

We offer competitive shipping rates globally. Please ensure that you order in the correct country, as prices have been adjusted to include Customs and Service charges based on your delivery location. Please be aware that the billing and delivery addresses must be in the same country for your order to be processed.

HOW TO QUALIFY FOR FREE SHIPPING

FREE SHIPPING ON ORDERS OVER £75.00 MAINLAND UK

FREE SHIPPING ON ORDERS OVER £160.00 FOR NORTHERN IRELAND, ISLE OF WIGHT, OUTER HEBRIDES & SHETLAND ISLES

We will ship with no shipping charge within Mainland UK when your shopping basket value reaches more than £75.00.

Free shipping takes 2-3 days, which may be upgraded to Next Day Delivery for £9.95

FREE SHIPPING PER COUNTRY

We offer Free shipping on orders over a certain value globally. Please find you country in the shipping zones below:

Jersey and Guernsey - Free Shipping on Orders over £300

EUROPE 3 - Free Shipping on Orders over €160
Austria
Belgium
Croatia
France
Germany
Luxembourg
Netherlands
Slovenia

EUROPE 4 - Free Shipping on Orders over €125
Czech Republic
Denmark
Estonia
Finland
Greece
Hungary
Italy
Latvia
Poland
Portugal
Republic of Ireland
Romania
Slovakia
Sweden

EUROPE 5 - Free Shipping on Orders over €300
Bulgaria
Iceland
Malta
Norway
Switzerland

ZONE 6 - Free Shipping on Orders over £300
Bahrain
China
Colombia
Egypt
Hong Kong
India
Israel
Jordan
Lebanon
Malaysia
Oman
Qatar
Saudi Arabia
Singapore
South Korea
United Arab Emirates
Vietnam

ZONE 7 - Free Shipping on Orders over £450
Argentina
Australia
Bahamas
Barbados
Bermuda
Brazil
Canada
Chile
Cuba
Indonesia
Jamaica
Japan
Mauritius
Morocco
New Zealand
Peru
Philippines
Russia
South Africa
Taiwan
Turks and Caicos Islands
Venezuela

Ukraine - Free Shipping on Orders over £600

OUR DELIVERY OPTIONS - TO THE UK

£4.95 2-3 Day Delivery (Mainland UK only)

£9.95 Next Day Delivery (provided orders are received before 11am on the day of dispatch) (Mainland UK only)
£4.95 Sample Service orders (Mainland UK only)

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Delivery Address

If your Delivery Address is different to the Billing Address, please fill out the delivery address form during checkout.

Signature on Delivery

Please remember that a signatory is required to be at the Delivery Address during the day between 9:00am and 5.30pm, to receive and sign for the delivery. In the event that no-one is present, the Courier Company will leave a card to say they called. Please contact them to re-arrange your delivery for a convenient date.

We may need to provide your name and contact number to the third party Delivery Company, so that they can arrange your delivery. By completing an order with us, you give us consent to provide these details to the Delivery Company.

Delivery Method

We use third party Couriers for deliveries. We are not responsible for the accuracy or timekeeping of the Courier Companies. We will however, do our very best to help with any difficulties in delivery, to ensure the order arrives to you as seamlessly as is possible.

Cancelling Orders and Returns

EXERCISING YOUR RIGHT TO CHANGE YOUR MIND (Consumer Contracts Regulations 2013)

As you have bought our products online, if you are an individual acting for purposes wholly or mainly outside your trade, business, craft or profession, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

HOW LONG DO I HAVE TO CHANGE MY MIND?

Our timeframes are more generous than the statutory minimum and you have 30 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 30 days after the day you (or someone you nominate) receive the last delivery to change your mind about the goods. For more information, find out more in our terms of supply.

Returns Address

If you are unsatisfied with your order, for what ever reason, send your returns, along with the original packing slip, as supplied with your order, to the following address:

RETURNS
STUDIO WILLIAM WELCH LTD
UNIT C1
THE BRIDGE BUSINESS CENTRE
TIMOTHYS BRIDGE ROAD
STRATFORD-UPON-AVON
WARWICKSHIRE
CV37 9HW
ENGLAND

Your returned items will be inspected by our quality control team, after which we will refund the price you paid for the items returned. For more information, find out more in our terms of supply.

Sample Service

WHAT IS THE STUDIO WILLIAM SAMPLE SERVICE?

Our ethos is to give you the best customer experience possible, and for us, cutlery can only be truly appreciated once it is being held in your hand. We offer a sample service where you can choose three* of your final candidates, from our ranges and finishes, to see in person at home. You can feel the weight, see what matches your current tableware, and really experience the cutlery in person.

We believe that the sample service helps you make an informed decision, reducing waste (a big part of our green business credentials).

STEP 1: ORDER SAMPLES

Choose between your 3 favourite ranges. We will charge a nominal fee at a lower cost for you to see the cutlery at home.

STEP 2: RETURN YOUR SAMPLES

We offer a full refund on the sample products returned, provided they are un-used and in a resalable condition. Please note you are responsible for the cost of postage and returns, and the cost of these will not be refunded.

*THE MAGIC NUMBER

3 is the magic number: We limit the number of samples to a selection of three at any one time, as they are offered at a lower price point, to help you make an informed decision. Too many samples will also cloud your decision making process. We have found that three ranges gives you the perfect number to make the right choice.


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